In Australia, Sodexo manages the housekeeping operations of 6 international hotels operating under the umbrella of the Intercontinental Hotels Group. Prior to committing to Optii Keeper in all hotels, an initial pilot was concluded with impressive results.
“Investing in Optii was no brainer. It brought technology to the hotel’s most labor-intensive department. Now people working in housekeeping and the teams interacting with them are linked through technology which enables instant delivery of information and allows us to analyze overall efficiency. [...] I feel sorry for all the hotels that still have to work with paper in today’s data-driven world.” says Michal Chour, General Manager of the hotel.
The Crowne Plaza at Coogee Beach in Sydney, Australia, a member of the InterContinental Hotels Group, has been utilizing the Optii Keeper solution since August 2008.
By using Optii Keeper, the hotel has been able to streamline a number of processes based on a new set of metrics that were not previously available. “We can now measure net cleaning times, time spent outside rooms and turnaround times of rooms. Optii Keeper helps us identify bottlenecks and provides a detailed foundation for the training and performance management of staff” adds Ben Nesbitt. “We are now also able to recognize our staff by way of a monthly incentive that is based on the quality of cleaning, as well as the speed at which they clean, further contributing to our productivity results. Overall, we can now manage housekeeping towards clearly defined goals, which was not previously possible.”
"Supervisors spend less time looking for rooms to inspect on the floors. This leaves them more time for coaching, supervising and training on the floor, where we get more value"
"Optii has transformed the entire Housekeeping operation into a highly transparent mode that enables management to better manage manpower, room quality, operational efficiency, training analysis and all necessary daily reports in a very systematic and comprehensive way which has saved us lots of time. In view of the unique market in Macau, OPTii has facilitated the operation for fulfilling the high demands on the daily room turnover with a very limited time frame and manpower."
"Optii Keeper improves efficiency within the housekeeping department: rooms are cleaned more quickly, quality goes up, and communication improves…it gives you a strong training tool to improve the quality and standards of your team…it offers a good return on investment…Optii is a win-win all around!"
"The overall performance of Optii Keeper delivered savings of 4 hours per day in management reporting and planning, 3 hours coordination time and 4-5 minutes per cleaned room. [...] This resulted in an improvement in performance from our staff, ultimately delivering greater management respect and integrity from the team and a tangible change in culture towards the positive.”
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